Return & Refund Policy
At Arabian-Cart, your satisfaction is our priority. If you're not completely happy with your purchase, we’ve made our return and refund process simple and hassle-free.
✅ Return Eligibility
You may request a return within 7 days of delivery if the following conditions are met:
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The item is unused, in its original packaging, and in the same condition as when received
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The return request is submitted within 7 days of receiving your order
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You provide valid proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
We do not accept returns for:
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Items that have been used, damaged, or altered
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Return requests made after 7 days of delivery
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Final sale, clearance, or promotional items
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Gift cards or giveaway items
🔁 How to Return an Item
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Email us at 📧 official@arabian-cart.com with:
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Your order number
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The reason for return
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Our team will review your request and send you detailed return instructions.
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Ship the item back — return shipping is the customer’s responsibility, unless the item was incorrect or damaged.
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Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
💸 Refund Details
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Refunds are issued to your original payment method
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Banks or payment providers may require additional processing time
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You'll receive an email confirmation once your refund has been issued
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately:
Include:
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Your order number
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Clear photos of the item received
We'll arrange for a free replacement or issue a full refund, depending on the situation.
🛑 Late or Missing Refunds
If you haven’t received your refund:
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Check with your bank or payment provider for delays
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Still no update? Contact us directly, and we’ll be happy to assist you
💬 Need Help?
We’re here to help you every step of the way.
📧 official@arabian-cart.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia